TERMS OF SERVICE
Effective Date: July 17, 2026
Welcome to Herbsnglam ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, www.herbsnglam.com, and the purchase of products and services offered through our platform.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.
1. Eligibility
You must be at least 18 years of age or use this website under the supervision of a parent or legal guardian.
You agree that all information provided by you is accurate, complete, and up to date.
You confirm that you are legally capable of entering into a binding agreement under applicable laws.
2. Products & Services
Herbsnglam offers herbal beauty and personal care products, including Hair Toners, Skin Toners, Rose Water, Herbal Powders (Amla, Neem, Hibiscus, Reetha, Multani Mitti, Rose and others), Ubtan, Face Packs, and other herbal beauty and wellness products available on our website.
Product availability is subject to stock. We reserve the right to modify, discontinue, or replace any product without prior notice.
3. Product Information
We strive to ensure that all product descriptions, ingredients, images, pricing, and other information displayed on our website are accurate.
Product images are for illustration purposes only and packaging may vary from time to time.
Due to the natural origin of herbal ingredients, slight variations in colour, fragrance, texture, or consistency may occur without affecting product quality.
We reserve the right to correct any pricing, typographical, or product information errors at any time.
4. Orders
All orders placed on our website are subject to acceptance and availability.
We reserve the right to accept, reject, or cancel any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, pricing errors, or stock unavailability.
If payment has already been received for a cancelled order, the applicable refund will be processed through the original payment method.
5. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices may change without prior notice.
Applicable taxes and shipping charges, wherever applicable, will be displayed during checkout.
6. Payments
We currently accept secure prepaid payments through UPI, Credit Cards, Debit Cards, Net Banking, and other payment methods made available during checkout.
Orders will be processed only after successful payment confirmation.
7. Shipping
Orders are generally processed within 1–2 business days.
Estimated delivery within India is 2–7 business days depending upon your location and courier partner availability.
Free shipping is available on orders above ₹999.
Delivery timelines are estimates and may be affected due to weather conditions, public holidays, courier delays, natural disasters, or circumstances beyond our control.
8. Returns & Refunds
Returns are accepted only within 1 day from the date of delivery, subject to our Return & Refund Policy.
Products must be unused, unopened, in their original packaging, and in resalable condition.
Opened, used, damaged, or tampered products are not eligible for return unless received in a defective or damaged condition.
Approved refunds are generally processed within 3 business days after inspection and approval.
9. Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted and will be governed by our Return & Refund Policy.
10. Consultations
Herbsnglam may offer complimentary hair or skin consultations based on appointment availability.
Recommendations provided during consultations are intended solely for informational purposes and should not be considered medical advice or treatment.
11. Product Disclaimer
Herbsnglam products are intended only for cosmetic and personal care purposes.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary depending upon skin type, hair type, lifestyle, and personal conditions.
Customers are advised to perform a patch test before using any new product.
If irritation, allergy, or discomfort occurs, discontinue use immediately and consult a qualified healthcare professional.
12. User Responsibilities
You agree not to use the website for any unlawful or prohibited purpose.
You shall not submit false or misleading information, attempt unauthorized access to our systems, upload malicious software, interfere with website operations, or copy website content without prior written permission.
13. Intellectual Property
All content available on this website, including logos, trademarks, product names, product images, graphics, videos, text, website design, and product descriptions, is the exclusive property of Herbsnglam or its licensors.
No content may be copied, reproduced, modified, distributed, published, or used without prior written consent.
14. Limitation of Liability
To the maximum extent permitted under applicable law, Herbsnglam shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall never exceed the amount paid for the relevant order.
15. Force Majeure
Herbsnglam shall not be held responsible for delays or failure in performance caused by circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions, transportation disruptions, internet outages, labour disputes, or courier delays.
16. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected, used, and protected.
17. Third-Party Services
Our website may use third-party payment gateways, logistics providers, analytics tools, or other service providers.
We are not responsible for the privacy practices, services, or policies of these independent third parties.
18. Modification of Terms
Herbsnglam reserves the right to amend or update these Terms of Service at any time without prior notice.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes your acceptance of the revised Terms.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.
20. Contact Information
Herbsnglam
Proprietor: Nidhi Khandelwal
Address: Jhotwara, Jaipur, Rajasthan, India
Website: www.herbsnglam.com
Email: thecozyshop08@gmail.com
Customer Support: +91 96499 96493
By accessing or using www.herbsnglam.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.