SHIPPING & DELIVERY POLICY

Effective Date: July 17, 2026

At Herbsnglam, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

During festivals, promotional sales, or unforeseen circumstances, order processing may take slightly longer than usual.

2. Delivery Timeline

Once your order has been dispatched, the estimated delivery time within India is generally 2–7 business days, depending on your delivery location and courier partner availability.

Delivery timelines are estimates only and may vary due to factors beyond our control, including weather conditions, public holidays, remote serviceable locations, natural disasters, transportation disruptions, or courier delays.

3. Shipping Charges

We offer FREE Standard Shipping on all prepaid orders with a cart value of ₹999 or above.

For orders below ₹999, shipping charges, if applicable, will be displayed during checkout before payment.

4. Shipping Locations

Currently, Herbsnglam delivers only within India.

We do not offer international shipping at this time.

5. Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your shipment tracking details.

You can use the tracking information to monitor the delivery status of your order.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If the delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Herbsnglam shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Herbsnglam shall not be liable for any direct or indirect losses arising from shipping delays caused by courier partners, weather conditions, government restrictions, strikes, natural disasters, or other force majeure events.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, incorrect, or incomplete product, please contact our customer support within 24 hours of delivery.

Your request should include:
Order Number

Photographs clearly showing the issue

A brief description of the problem

After verification, we will assist you with an appropriate resolution in accordance with our Return & Refund Policy.

10. Order Acceptance

Risk of loss and ownership of products pass to the customer upon successful delivery at the shipping address provided during checkout.

Customers are advised to inspect the package at the time of delivery. If the package appears tampered with or severely damaged, you may refuse delivery and immediately contact our customer support.

11. Contact Us

For any shipping-related queries, please contact:

Herbsnglam

Email: thecozyshop08@gmail.com

Customer Support: +91 96499 96493

Website: www.herbsnglam.com