Return & Refund
Effective Date: July 17, 2026
At Herbsnglam, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read our Return, Refund & Cancellation Policy carefully before requesting a return or refund.
1. Return Eligibility
Products may be returned only within 24 hours (1 day) from the date of delivery.
To be eligible for a return, the product must be:
Unused and unopened.
In its original packaging.
In its original condition with all labels, seals, and accessories intact.
Accompanied by a valid proof of purchase or order number.
Returns requested after the return window will not be accepted.
2. Non-Returnable Products
For hygiene and safety reasons, we do not accept returns for:
Opened or used products.
Products with broken seals or damaged packaging caused after delivery.
Products damaged due to improper handling, misuse, or negligence.
Products purchased during clearance or special promotional sales, unless received in a damaged or defective condition.
Gift cards or promotional items, where applicable.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, expired, or incorrect product, please notify us within 24 hours of delivery by contacting our customer support.
Please provide:
Your Order Number.
Clear photographs showing the issue.
A brief description of the problem.
After verification, we will arrange a replacement or refund, depending on the nature of the issue and product availability.
4. Cancellation Policy
Orders may be cancelled only before they have been dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If an order is successfully cancelled before dispatch, the full payment will be refunded through the original payment method.
5. Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within 3 business days through the original payment method used while placing the order.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.
6. Replacement Policy
Replacement requests will be considered only if:
The product received is damaged during transit.
The wrong product has been delivered.
The product received is defective or expired.
Replacement is subject to stock availability. If a replacement is unavailable, a refund may be processed instead.
7. Return Shipping
If the return is approved due to an error on our part, such as delivery of a damaged, defective, or incorrect product, Herbsnglam will bear the return shipping cost.
For returns requested for any other eligible reason, the customer may be responsible for the return shipping charges.
8. Refund Exceptions
Refunds will not be provided in the following situations:
The return request is made after the specified return period.
The product has been opened, used, or tampered with.
The product is returned without its original packaging.
The product is damaged due to misuse or improper storage after delivery.
The issue arises from individual allergic reactions or sensitivity to natural ingredients. Customers are advised to perform a patch test before using any product.
9. Contact Us
For any return, refund, or cancellation request, please contact us:
Herbsnglam
Website: www.herbsnglam.com
Email: thecozyshop08@gmail.com
Customer Support: +91 96499 96493
Address: Jhotwara, Jaipur, Rajasthan, India
We recommend contacting our customer support before returning any product so that we can assist you with the appropriate return process.