HELP & FAQ

Welcome to the Herbsnglam Help Center. We've answered some of the most common questions to make your shopping experience simple and hassle-free.

1. How can I place an order?

Browse your favorite products, add them to your cart, proceed to checkout, enter your shipping details, complete the payment, and your order will be confirmed.

2. What payment methods do you accept?

We currently accept secure prepaid payments through UPI, Credit Cards, Debit Cards, Net Banking, and other payment options available during checkout.

3. Do you offer Cash on Delivery (COD)?

Currently, Herbsnglam accepts prepaid orders only.

4. How long does it take to process my order?

Orders are usually processed within 1–2 business days after successful payment.

5. When will I receive my order?

Most orders are delivered within 2–7 business days, depending on your location and courier partner availability.

6. Do you provide free shipping?

Yes. We offer FREE shipping on all prepaid orders above ₹999.

7. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link via email and/or SMS.

8. Can I cancel my order?

Orders can be cancelled only before they are dispatched. Once shipped, cancellation requests cannot be accepted.

9. What is your return policy?

Returns are accepted within 24 hours (1 day) of delivery, provided the product is unused, unopened, and in its original packaging.

Please refer to our Return & Refund Policy for complete details.

10. When will I receive my refund?

Approved refunds are generally processed within 3 business days after the returned product has been received and inspected.

The actual credit timeline depends on your bank or payment provider.

11. Can I return an opened product?

No. For hygiene and safety reasons, opened or used products cannot be returned unless they were received damaged or defective.

12. What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery with your Order Number and clear photographs of the product. Our support team will assist you with a replacement or refund after verification.

13. Are your products suitable for everyone?

Our products are formulated using carefully selected herbal ingredients. However, every individual's skin and hair are different.

We recommend performing a patch test before using any new product.

If irritation or an allergic reaction occurs, discontinue use and consult a qualified healthcare professional.

14. Do you offer consultations?

Yes. Herbsnglam offers complimentary hair and skin consultations, subject to appointment availability.

15. Do you ship internationally?

Currently, we deliver only within India.

16. How can I contact Herbsnglam?

Website: www.herbsnglam.com

Email: thecozyshop08@gmail.com

Customer Support: +91 96499 96493

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

If your question isn't answered here, our customer support team will be happy to assist you.