Shipping & Delivery

Effective Date: July 17, 2026

At Herbsnglam, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our order processing, shipping, and delivery practices.

1. Order Processing

All prepaid orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

During festivals, promotional events, or unforeseen circumstances, processing times may be slightly extended.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 2–7 business days, depending on your location, courier partner availability, and local serviceability.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, natural disasters, transportation delays, or other circumstances beyond our control.

3. Shipping Charges

We offer FREE Standard Shipping on all prepaid orders with a cart value of ₹999 or above.

For orders below ₹999, applicable shipping charges will be displayed during checkout before payment.

4. Shipping Locations

Currently, Herbsnglam delivers products only within India.

International shipping is not available at this time.

5. Order Tracking

After your order has been dispatched, you will receive an email and/or SMS containing your tracking details.

You can track your shipment using the tracking link provided by our courier partner.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the shipment, the order may be returned to us. Additional shipping charges may apply if the order needs to be re-shipped.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information while placing an order.

Herbsnglam shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur.

Herbsnglam shall not be held liable for delivery delays caused by courier partners, adverse weather conditions, government restrictions, strikes, natural calamities, transportation disruptions, or other force majeure events.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.

Kindly provide your Order Number, clear photographs of the product, and a brief description of the issue. After verification, we will assist you with a replacement or refund in accordance with our Return & Refund Policy.

10. Failed Delivery

If an order is returned to us due to multiple unsuccessful delivery attempts, an incorrect shipping address, or refusal to accept the package, we will contact you to arrange re-delivery. Any additional shipping charges incurred may be payable by the customer.

11. Contact Us

For any shipping or delivery-related assistance, please contact us:

Herbsnglam

Website: www.herbsnglam.com

Email: thecozyshop08@gmail.com

Customer Support: +91 96499 96493

Address: Jhotwara, Jaipur, Rajasthan, India